From then on, I learned to keep my mouth shut, especially if two of my bosses were in disagreement. My favorite comment became "You write the playbook, I run my routes."
Later on, as more employees came, the first time the wave of change swept through the management, the new people were concerned, but I and the two people who were there previously just told them to just wait it out, and we'd return to business as usual in a few days. As part of a university department, we experience a high amount of turnover, with only GA's for continuity, and every time a new wave of students comes, we go through these revolutionary ideas that often amount to nothing.
That being said, there is glacially slow evolutionary change that happens as well. Some of our processes have occurred recently that were in the pipeline for a long time and have improved the focus and direction of the business as a whole, but change does seem to happen at a glacial pace.
I'm going to ask my co-workers to refrain from making this post public, for obvious reasons, but I just wanted to share that story with the group because I thought it fit in well with our discussion tonight.
It seems that the bigger a corporation is, the less likely they are to listen to your ideas. Another interesting fact is that if management knows you are dissasatsifed with your current situation, they try not to let you voice your concerns. While this isn’t true in all cases, I’ve seen it happen to multiple people I work with. For instance, when you have a daily meeting with your team, the manager hosting the meeting doesn’t let anyone speak. It’s one way communication and after a while you stop trying to interrupt.
ReplyDeleteA good question to ask is how do you voice your concern in a way that people listen? In telesales, it’s important to leave your customers eager to call you back. Instead of leaving a message with some general information, you can ask questions or even let your customer know of an interesting fact. Give them some reason to call you back, and you will usually get a response.